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It was on Twitter a couple of months ago that I noticed this tweet celebrating the work of one Bianca Gillam (@BinxGillam). \'You\'re the best special sales assistant ever\', it said, or words to that effect. Hmm I thought. What, I wonder, does a special sales assistant do at a publishing house - I\'d noticed that she worked at Simon & Schuster ( @simonschusterUK ). I wasn\'t sure. So I tweeted at Bianca, inviting her to appear on the podcast to explain just exactly what she does.\\xa0
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