BROADCASTS.com

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\\nIt\\u2019s the final countdown\\u2026
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\\nWe\\u2019re preparing to wrap up this round of 4DX at the end of
\\nAugust. Will we meet our goal of reducing driver turnover to 25%? Only time
\\nwill tell.
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\\nPhillip sits down with Caleb from the Recruiting Team and
\\nNathan Anderson from the Load Planners and Account Managers team in this
\\nepisode of Terminal Exchange.
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\\nRecruiting Team
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\\nIncrease online reviews. Increase drivers in Certified RED.
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\\nCaleb and the Recruiting Team have completed their first WIG
\\nof increasing online reviews for Nussbaum, and now they\\u2019re working on expanding
\\nthe number of drivers in Certified RED. He explains what Certified RED is and
\\nhow it doesn\\u2019t just benefit the driver; it benefits the company. What drives
\\nyou to become Certified RED?
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\\n\\u201cWell, we\\u2019re employee-owned. So being employee-owned means if it\\u2019s good for the company, it\\u2019s also good for you as the driver. It\\u2019s tying the two together.\\u201d
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\\nLoad Planners and
\\nAccount Managers Team
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\\nDecrease home time misses.
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\\nNathan Anderson and the Load Planners/Account Managers team
\\nare facing a frustrating feat head-on. How can they get drivers home
\\nsuccessfully and on-time? Check out how they ensure a load is good-to-go for a
\\ndriver and what counts as a home time miss. They\\u2019re holding themselves to a
\\nhigh standard and are hard at it.
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\\n\\u201cWhere is this load going to end this guy? You\\u2019re calculating his drive
\\ntime now, the hours left on his 70, how many you expect him to have once he\\u2019s
\\ndelivered that load, and the probability of having a load in that area that\\u2019s
\\ngoing to get him back home.\\u201d
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\\n* Caleb* \\u201cWe\\u2019ve seen a very surprising effect from those.
\\nSince we\\u2019ve done it, we have people calling in saying, \\u2018Wow, you guys have the
\\nbest reviews online that we\\u2019ve seen!\\u2019\\u201d* \\u201cIt will 1. Benefit you. It will 2. Benefit the
\\ncompany. And anybody with the mentality of, \\u2018Oh, it\\u2019s all for the company\\u2026\\u2019
\\nWell, we\\u2019re employee-owned. So being employee-owned means if it\\u2019s good for the
\\ncompany, it\\u2019s also good for you as the driver. It\\u2019s tying the two together.\\u201d* \\u201cA lot of companies have the mentality that a recruiter
\\nis there to get you in the door and after that, you don\\u2019t talk to recruiters
\\nanymore. We enjoy drivers that come up and talk to us again after we hire you;
\\nit\\u2019s nice to still have a relationship with you.\\u201d* Nate* \\u201cAll those things add time and work for not only
\\nthe driver but the load planner, the CSR, and the driver manager.\\u201d* \\u201cWhere is this load going to end this guy?
\\nYou\\u2019re calculating his drive time now, his hours left on his 70, how many you
\\nexpect him to have once he\\u2019s delivered that load, and probably the probability
\\nof having a load in that area that\\u2019s going to get him back home.\\u201d* \\u201cWe\\u2019ve seen some real good improvements over
\\ntime. The percentage of loads with bad or inaccurate information has definitely
\\ndropped.\\u201d
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\\nLinks
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\\nEp. 18: The Wildly Important Gap
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\\nEp. 27: So Many WIGS
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