The 9th and 10th Commandments Adios, Arrivederci, Bon Voyage Saying Goodbye With Class
We\u2019re finishing our podcast in this chapter on Tenacity\u2019s 10 Commandments of Client Retention by combining the last two:
\n#9: \u201cThe end of a contract doesn\u2019t have to mean the end of a relationship\u201d, and
\n#10: \u201cHow you close a contract is just as important as how you open one.\u201d
\nIt\u2019s been stunning to us over the years, to bear witness to the truly bad behavior of some contractors upon losing then exiting a contract. We\u2019ve seen it in professional service firms and in janitorial service companies and everywhere in between. The reactions range from petulant attitudes (as if toward a lost love) to outright sabotage of the operation and the incoming replacement firm. It is reminiscent of the childish disabling of the \u201cW\u201d keys on word processing and communication equipment in the West Wing when President Bush 43 came in to office. That\u2019s the sort of thing we remember, isn\u2019t it? And, certainly, not in a good way.