Don't be a jerk to your barista and other thoughts on frontline work | Adriann Negreros
All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the "handbook of humanity" \u2014 people-centered ideas for change, rooted in empathy \u2014 that, when implemented, can redefine the nature of frontline work.