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b'Sometimes technology can be invisible to the rep but it\'s actually embedded in the things they are using. In this episode of Tech Sales Insights, Randy welcomes Bill Walsh, Senior Vice President of Global Operations at Dell Technologies.\\n\\nToday, Bill talks about where he sees companies fail when implementing a PLG strategy. He also dives deep into the question of technology when it comes to rep productivity. How much does technology actually help and when are we using it "too much"?'