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b'Today\'s episode of Tech Sales Insights is the second part of Randy\\u2019s conversation with Kimberly Dieter, VP of Sales Solutions at LinkedIn. Relationships matter but how you use your tools and implement the right behaviors are what help you build that lasting relationship with customers.\\n\\nKimberly talks about the "tool fatigue" companies have experienced where they use too many tools without really understanding how to use them effectively. She also dives deep into the importance of being aware of how top performers stay productive so that their process can be applied as well.\\n\\nINSIGHTS OF THE DAY\\nKIMBERLY: HAVE A MORE HOLISTIC APPROACH WITH CUSTOMERS\\n\\u201cRelationships really do matter and your best customer is someone else\'s best prospect. If you\'re not investing in that relationship, not just with that individual but with the entire company, you\'re going to miss the opportunity to maintain that customer in your book of business.\\n\\nDon\\u2019t miss out on our previous episode and watch out for the next ones!\\nE123 Part 1 - RELATIONSHIPS MATTER: A Focus on Relationship Density By Top Performers\\n\\nFind out more about Kimberly Dieter in the links below:\\nLinkedIn: https://www.linkedin.com/in/kimberly-dieter-4050ba1b/\\nLinkedIn Learning: https://www.linkedin.com/learning/\\n \\nThis episode of Tech Sales Insights is brought to you by: \\nSales Community: https://www.salescommunity.com/\\nLinkedIn: https://www.linkedin.com'