152 - The customer isn't always right | Ft. Monique Richardson
For generations, commerce has been shaped by a guiding principle: \u201cthe customer is always right.\u201d Today, difficult customer interactions are seeing a recent spike for a variety of reasons. In a service industry facing the new reality of our times, maintaining a positive environment by managing customer behavior is a focal point. Against this backdrop, Monique Richardson wrote \u201cManaging Difficult Customer Behaviour: A Practical Guide to Confident Conversations.\u201d Today, she provides real-world insight on wrangling unruly visitors.