FullStory Candidate Experience Manager Rebecca Gonzalez
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Manager of Candidate Experience is a title we have never heard before on this show! Today\\u2019s guest, Rebecca Gonzalez from FullStory, is here to tell us how she came to hold such a unique, modern, and candidate-friendly crown. FullStory\\u2019s focus is digital-experience intelligence but before Rebecca came into her current role, work needed to be done to enhance FullStory\\u2019s candidate experience. Our guest tells us how adding her own personality helped to improve her company\\u2019s candidate communications, before explaining what \\u201cbionics\\u201d means in relation to her company\\u2019s values. We learn of the unexpected twists and turns during her professional journey, what she considers to be a successful candidate experience, why rejection communications should also be high-priority, and why, when prompted, she will always give rejected candidates succinct feedback.
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Key Points From This Episode:
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- As we welcome FullStory\\u2019s Rebecca Gonzalez to the show, we learn all about her pink mic.
- What FullStory as a company is all about.\\xa0
- Rebecca\\u2019s professional journey.\\xa0
- How she ended up with the unique job title of Manager of Candidate Experience.\\xa0
- The things that were missing from her company\\u2019s job postings and outreach emails.
- How she added her own personality to improve candidate communications.\\xa0
- What \\u201cbionics\\u201d means in relation to her company values.\\xa0
- When she realized that her current role was possible while she was a recruiting coordinator.\\xa0\\xa0
- Unexpected turns in her journey of becoming MCE.
- How Rebecca measures the success of her goals around candidate experience.\\xa0
- What she would say to people who consider rejection emails as low-priority.\\xa0
- How she went about dressing up FullStory\\u2019s rejection email.\\xa0
- The way she gives candidates feedback after they\\u2019ve been rejected.\\xa0
- Whether it\\u2019s possible for rejected candidates to get the job during their feedback session.
- What Rebecca would say and do if a candidate requested a second shot at their interview.\\xa0
- How she would launch her own candidate experience campaign: a candidate portal.
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Tweetables:
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\\u201cWe all don\\u2019t like doing things that are manual. So when you encounter a process that is not bionic, we work harder to make that easier.\\u201d \\u2014 Rebecca Gonzalez [0:10:11]
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\\u201cJob hunting is so stressful and the kindest thing that you can do is be clear.\\u201d \\u2014 Rebecca Gonzalez [0:16:51]
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\\u201c[Recruiting] is a lot like dating, right? You\\u2019re on these dating apps and people ghost you and it\\u2019s rude, but you never know when you bump into somebody or who they might know or if they have a friend. So just keep the door open, always end things on a good note.\\u201d \\u2014 Rebecca Gonzalez [0:17:53]
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\\u201cIt is not always just about getting a job, sometimes you learn something about yourself.\\u201d \\u2014 Rebecca Gonzalez [0:24:58]
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Links Mentioned in Today\\u2019s Episode:
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Rebecca Gonzalez on LinkedIn\\xa0
Talk Talent to Me\\xa0
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