Leading Through Uncertainty
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Leading through a crisis used to be part of the conversation but now, in these times, it is the conversation. We\\u2019re in a health crisis, an economic crisis, and also a social crisis \\u2014 and all are having a heavy impact on our workforces. And these strategies apply to any crisis \\u2014 hopefully they won\\u2019t be as mammoth as what we\\u2019re facing as of late.\\xa0
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The good news is that if leaders take the right approach they can help steer the company and their people through the maze of uncertainty, fear, and anxiety and be in far better shape when they come out on the other side of the crisis. That means being as transparent as you can be, communicating clearly and frequently, and being careful about the speed and velocity of any decision, or pivot. Leaders have had to oversee a dramatic shift to remote work in so many industries \\u2014 and in others, they have had to find ways to help make their workforce safe. But these are all the factors of trust \\u2014 and trust is the glue that\\u2019s going to hold your organization together, no matter the nature of your business, or the size of your workforce.\\xa0\\xa0
Today I\\u2019m talking to Doug Butler, the CEO of Reward Gateway, on #WorkTrends. We\\u2019re going to be looking at how leaders bring their organizations through a crisis \\u2014 and how to make the best decisions and changes to sustain yourself over the near term and the long term. Reward Gateway is an organization that has adaptability built right into its DNA, and it\\u2019s a great example of the kind of flexibility and forward thinking we all want to have in our own organizations. But the ability to survive a crisis has as much to do with each and every person in the organization, and with the leader\\u2019s capacity for empathy, ability to converse their energy, and to look forward with clarity.