Stephen Powell ON DEVELOPING A CULTURE TO SCALE A SERVICE BUSINESS
Stephen Powell ON DEVELOPING A CULTURE TO SCALE A SERVICE BUSINESS\nHello SwitchedON! Crew. Dan here with today\u2019s Signals on staying teachable and building a scalable culture. With me is Stephen Powell. Stephen has scaled restaurants and learned many lessons on culture along the way. A great quote from Stephen in the Episode: \u201cConsistency leads to profitability\u201d\nCome Join us and Enjoy the show!\nResources\nhttps://www.linkedin.com/in/stephen-powell-7307476a/ (https://www.linkedin.com/in/stephen-powell-7307476a/)Subscribe to Podcasthttps://podcasts.apple.com/us/podcast/switched-on/id1539549156 (Apple) | https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXB0aXZhdGUuZm0vc2lnbmFsc3NlY3JldC8= (Google) | https://open.spotify.com/show/76yez39VhVe7ZRdvVNThQT (Spotify) | https://www.stitcher.com/show/signalssecret (Stitcher) \n3 Great Signals From Stephen\n1) What you learn here will impact your whole life\n2) People aren\u2019t trained in how to lead\n3) Simple respectfulness and kindness can change a whole team\nThe One Thing: Be there to help others\nThe Cauliflower Moment: I grew up with a belief I didn\u2019t know anything, and as a result, had to intentionally build a set of beliefs\u2026now I know somethings! Come listen to hear the story.\nNOTES FROM SHOW\nDisclaimer: Below is an approximation of this video\u2019s content. This is recorded with an AI tool and while we try to edit it for proper conversation, it can contain errors. Please feel free to reach out to us if you feel any of the information seems to be incorrect at dan@signalssecret.com\nDan Riordan 0:04 \nWelcome back to switched on podcasts. Today we have Steven Powell with us. Let's dive in Steven and have you start by giving us a bit more details on your background and insight on what this is going to be talked about.\nStephen Powell 0:34 \nAll right, well we're talking about culture, like a work culture in the restaurant setting especially but actually it's, it's something that would be valid for any business. But because of my background in restaurants have been a restaurant manager for 20 years. It's my focus will be restaurants, so I know them inside and out. I have found over the years that there's a lot of inexperience in management. And there's also not a lot of information for managers or training formally for managers to really get good what managers should be good at leading people. You know, people get caught in the idea of are bogged down with operations and want to run the food costs, they want to run labor they want to controllable they want to just make sure all those financial things are taken care of. But it's always been my belief that if you take care of the culture, all those other things will be taken care of by themselves. You don't have to work at them, they will happen. And I get a lot of strange looks when I say things like that, as people. They're like that, you've got to be involved you got to do it you got to make it happen. And I have actually found it to be not as true as they thought, setting up that culture, which is being respectful, being teachable being professional positive, bringing positive energy to the shift, working together as a team, in a way that really makes sense. And then doing that on a consistent basis. You know, and as a leader, not, not just to being the boss, but being the coach, being the person who has the insight to say, you know, this is a better way to do it might want to try it this way. Or hey you're really heading off in the wrong direction here, we need you to come back this way. Those are all very important parts of this culture that I'm talking about. And when the manager is able to do that. I've only. I only had one golden moment with this. But two, we could probably go into that, if you wanted to. But I've actually seen it for myself I know it to be true. And looking for that opportunity again to make it happen again. The last four words here.\nDan Riordan 3:36 \nWhen you talk about a golden moment but what