Rip talks about how consistency with the basics is the foundation of effective processes.\n\n4:04 Comments from the haters\n12:17 Some current events\n19:16 Compliance in training\n23:55 Most effective processes are not complicated\n34:17 We are concerned with the average person\n41:23 Some things that are hard are not productive\n43:00 Your perception is not relevant\n49:23 Focus on the goal