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Last year, Samantha used a tele-visit through CoxHealth for her son. Her son was suffering from a possible ear infection after an evening of swimming. While she was filling out the required field for the tele-visit, she didn't fill out a promo code. She received a phone call from a CoxHealth representative saying she had to fill out the promo code, and she had to use the word "COVID" Samantha refused to use the promo code because her son was not sick with COVID, he was sick with a possible ear infection. The rep said if she didn't fill out the required promo code that they would be unable to proceed with the tele-visit. After being denied health care by CoxHealth, Samantha took her child to urgent care. She then let off some steam by posting on social media to her friends about the interaction. Someone got a hold of her post on social media and CEO of CoxHealth, Steve Edwards, decided to screenshot the post (with Samantha's full name, profile photo, etc.) Edwards then decided to mock her and post it to Twitter. Samantha has decided to file a lawsuit. Steve Edwards still refuses to take the post down. Since the lawsuit, he has never apologized. CoxHealth has never reached out to her.