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GUEST'S BIO\nEmmanuel Lavoie is CEO of Jetstream Hospitality Solutions, an all-in-one technology platform, and services solution that provides a powerful way for owners, managers, and developers of multi-unit, short-term rental properties to maximize revenues and realize opportunities in the short-term and flexible rental market. Jetstream combines the best-in-class marketing expertise and distribution technology with high-quality customer support to deliver guest delight, streamline operations and reduce financial risk. An engineer and entrepreneur, Emmanuel is a disciple of data-driven decision-making and leading by values.\n\nHIGHLIGHTS OF THE EPISODE\n05:14 Get a copy of Mark Simpson's The Book Direct Playbook on www.boostly.co.uk/book\n06:01 Emmanuel Lavoie's introduction and background\n08:12 How Emmanuel got into the hospitality solutions industry\n10:25 Emmanuel talks about how Jetstream started\n16:00 How Jetstream works\n19:49 What set Jetstream apart from other PMS companies\n21:51 How Jetstream handles 45,000 units\n24:35 Jetstream's best practice in training virtual assistants to speak their brand language\n26:33 Jetstream's number one core value\n27:00 Building the right culture\n29:41 Emmanuel shares a story of how their company came up with a collective core value\n31:03 E shares how his company came up with their core value\n32:17 Keeping it simple for new clients\n34:11 Jetstream's niche\n36:24 How to present effectively\n38:08 Emmanuel's vision for hosts in 2022\n40:48 The importance of being flexible in the business\n44:12 Acknowledgments to Emmanuel\n44:34 Check out Jetstream on www.jetstreamtech.io\n44:43 Where can people connect with Emmanuel and Jetstream\n45:04 Emmanuel's #1 secret to success with STRs\n\nNOTABLE QUOTES\n"If you focus\xa0on building the right culture, a lot of other stuff will take care of itself." - Mike Sjogren\n"It's all about the people." - Emmanuel Lavoie\n"Culture is everything because it's all about the people." - Emmanuel Lavoie\n"We always choose kindness." - Emanuele Pani\n"There's power in simplicity." - Mike Sjogren\n"He or she who is the most flexible wins." - Emanuele Pani\n\nCONNECT WITH THE GUEST\nEmmanuel Lavoie: Email | Linkedin\nJetstream: Website | Instagram\n\n\nCONNECT WITH THE HOSTS\n\nMichael Sjogren: Short Term Rental Secrets Facebook Group | Clubhouse | Instagram | Youtube | Facebook Page | Linkedin\n\nhttps://linktr.ee/the_airbnbguy\n\nEmanuele Pani: Clubhouse | Instagram | Facebook | Linkedin\n\nFREE MASTERCLASS TRAINING - https://www.strsecrets.com/masterclass\n\nLearn more about your ad choices. Visit megaphone.fm/adchoices