124: How to Take Action on the Feedback from Your Client Survey
b'
Quick Updates:
\\xa0
If you want to be notified when The Venue Academy opens in 2019, get on the waitlist here.
\\xa0
The winner of the $200 Amazon Gift Card from the SCB 2018 Survey is Allison Davis! Congrats!
\\xa0
On to the Episode\\u2026.
\\xa0
How to Take Action on Your Client Survey Feedback
\\xa0
Step One:
\\xa0
- Export your survey data and put it in a format that is easy for you to read and understand
- Dig into your data and make notes on trends you see, multiple clients with the same feedback, etc.
\\xa0
Step Two:
\\xa0
- Now that you have your trends separated into categories, put each trend you see into one of three \\u201cbuckets\\u201d
-
- Bucket #1: Feedback you can, will and want to take action on before next season.
- Bucket #2: Feedback you\\u2019re NOT going to take action on at all (or ever).
- Bucket #3: Feedback that requires more analysis or isn\\u2019t a priority for the next season.
\\xa0
Step Three:
\\xa0
- TAKE ACTION ON BUCKET #1 AND IMPLEMENT THOSE CHANGES/UPDATES/ETC.
\\xa0
Examples of Bucket #1 Items you might have:
\\xa0
- updating your contracts
- updating your Dubsado or Honeybook workflows
- adding more client education to your onboarding process
- implementing more automation in your business like an online scheduling system such as Acuity Scheduling
\\xa0
See you back here for Episode 125 where I\\u2019ll kick off the first of four episodes in my Set Yourself Up for Success in 2019 Series!
'