Your Secret Service Design Toolkit / Deborah Szebeko / Episode #51

Published: May 17, 2018, 6 a.m.

b"There are different types of service design. Did you know? Deborah Szebeko explains the balance between service innovation, service improvement and service design. \\n\\nBecause if you're doing a service improvement project with a service innovation mindset it's bound to fail. And we don't want that right :)\\n\\nWe also talk about designing #BusinessModels. Whenever you're designing a new service you're quite often also designing a business. \\n\\nAnd finally... do we rely too much on technology and process instead of relying on our intuition? What does it mean to go back to basics regarding our service design tools and methods? Can a walk through the woods be an actual method to synthesise ideas? \\n\\nA lot of questions that are worth exploring in this episode!\\n\\n----------------------------------------\\n\\nEPISODE GUIDE\\n02:28 - The first encounter with Service Design.\\n04:05 - How do you know what type of service design you\\u2019re actually doing or should be doing\\n11:20 - How can we use our design skills to disrupt business models\\n19:02 - How can we go back to basics and explore our relationship to ourselves and nature (in order to inspire ideas that tackle solutions to our social issues)\\n29:45 - Big question: How can we get more people to get the vibe?\\n\\n----------------------------------------\\n\\nLINKS FROM THE EPISODE\\n* Deborah on LinkedIn \\u279c https://go.servicedesignshow.com/xxx7e\\n* How to thrive in the next economy (book) \\u279c https://go.servicedesignshow.com/zdhgz\\n\\nMORE EPISODES\\nEnjoyed the show? Take a look at some of the other episodes \\u279c @servicedesignshow\\n\\nYOUTUBE CHANNEL\\nEvery episode of the Service Design Show is also available as via the official YouTube channel.\\nhttps://go.servicedesignshow.com/youtube\\n\\nFACEBOOK PAGE\\nCheck the Facebook page where you'll find more content and can discuss the episodes.\\nhttps://go.servicedesignshow.com/facebook\\n\\n[FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN\\nLearn how you can get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!\\nhttps://go.servicedesignshow.com/free-mini-course"