Why every company is already doing service design without knowing it / Mauricio Manhaes / Episode 20

Published: Jan. 12, 2017, 10:34 a.m.

b'Did you know every company is already doing service design without even know it? Mauricio Manhaes talks about that in this episode. We also discuss how to asses and evaluate Service Designers and why Service-Dominant Logic has the potential to leap Service Design 10 years ahead.\\n\\n----------------------------------------\\n\\nEPISODE GUIDE\\n1:45 - First encounter with Service Design.\\n3:25 - Who are Service Designers?\\n9:52 - Why Service Design from an economic business cycle perspective?\\n18:12 - How can we define Service Design (from the Service-Dominant logic perspective)?\\n27:19 - Big question: How to get this message across?\\n\\n----------------------------------------\\n\\nRELATED LINKS\\nHuman-Centered is Dead: moving to a Non-Centered era?\\nhttps://goo.gl/SttSMl\\n\\nUnderstanding Service Design through the Economic Business Cycle\\nhttps://goo.gl/4jcN6r\\n\\nFrom beginning to end: everything is service!\\nhttps://goo.gl/YMcP8l\\n\\n----------------------------------------\\n\\nMORE EPISODES\\nEnjoyed the show? Take a look at some of the other episodes \\u279c @servicedesignshow\\n\\nOFFICIAL YOUTUBE CHANNEL\\nEvery episode of the Service Design Show is also available as via the official YouTube channel \\u279c youtube.com/servicedesignshow'