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I'm deeply fascinated with the topic of organisational design. Why?\n\nI've often said that the organisation is the design material of service designers.\n\nOur job really is about shaping the environment from which great services can be delivered.\n\nThe guest in this weeks episode (Peter Merholz) even wrote an entire book about it titled: Org Design for Design Orgs.\n\nNow I know what you're thinking...\n\n"The people around me haven't even grasped the concept of service design. And now you want me to start telling them about organisational design? Give me a break!"\n\nI totally get it. But there's a very simple reason why it's designers who need to and are driving this.\n\nI'll give you a clue. \n\nThe answer lies in the shift that happens when you move from value creation through products to value creation through services.\n\nI promise that after watching the episode it will make complete sense why you need to be thinking about organisational design as well.\n\nAnd how that makes your work easier, not harder!\n\nAt the end of the episode we're doing a contest where you can win a signed copy of Peter's book. \n\nSo make sure you don't miss that!\n\n--- [ GUIDE ] -\u2014\n\n00:00 Welcome to episode 110\n02:30 Who is Peter\n03:30 60 second rapid fire\n06:20 When did the journey start\n11:50 How Adaptive Path started\n16:00 Going in-house to Groupon\n21:00 Making the design happen\n27:30 The role of design leadership\n33:30 Why designer needs to drive this change\n36:00 Every business is a service business\n40:40 Revisiting org design for design orgs\n46:00 The wave of Customer Experience\n48:15 Don't be a service design purist\n50:15 Book give away contest\n51:00 Get in touch with Peter\n52:00 Final thoughts\n\n--- [ LINKS ] ---\n\n* https://www.peterme.com/\n* https://www.petermerholz.com/\n* https://twitter.com/peterme\n* https://www.linkedin.com/in/petermerholz/\n\n--- [ BOOKS ] ---\n\nOrg Design for Design Orgs\n* https://amzn.to/3igFB67\n\nInformation Anxiety\n* https://amzn.to/3kT5kD8\n\nThe Design of Everyday Thing\n* https://amzn.to/2Gr5Zg3\n\n--- [ MORE ] ---\n\nEnjoyed the show? Take a look at some of the other episodes.\nhttps://go.servicedesignshow.com/spotify\n\nYOUTUBE\nEvery episode of the Service Design Show is also available as via the official YouTube channel.\nhttps://go.servicedesignshow.com/youtube\n\nINSTAGRAM\nGet an exclusive behind the scenes look of the Show.\nhttps://go.servicedesignshow.com/instagram\n\n--- [ FREE COURSE ] ---\n\nHOW TO EXPLAIN SERVICE DESIGN\nLearn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!\nhttps://servicedesignshow.com/free-course