Superhuman services, Scaling Naturally and Storydoing / Stefan Mortiz / Episode #18
How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and how we need to move from storytelling to storydoing.\n\n----------------------------------------\n\nEPISODE GUIDE\n4:18 - First encounter with Service Design.\n6:22 - How can we be superhuman?\n13:19 - What if scaling was possible?\n22:04 - Storydoing\u2026 \n30:04 - Expert Tip: Do and reflect!\n32:44 - Big Question: What can we do to reduce fear? \n\n----------------------------------------\n\nMORE EPISODES\nEnjoyed the show? Take a look at some of the other episodes \u279c @servicedesignshow\n\nOFFICIAL YOUTUBE CHANNEL\nEvery episode of the Service Design Show is also available as via the official YouTube channel \u279c youtube.com/servicedesignshow