Superhuman services, Scaling Naturally and Storydoing / Stefan Mortiz / Episode #18
b'How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and how we need to move from storytelling to storydoing.\\n\\n----------------------------------------\\n\\nEPISODE GUIDE\\n4:18 - First encounter with Service Design.\\n6:22 - How can we be superhuman?\\n13:19 - What if scaling was possible?\\n22:04 - Storydoing\\u2026 \\n30:04 - Expert Tip: Do and reflect!\\n32:44 - Big Question: What can we do to reduce fear? \\n\\n----------------------------------------\\n\\nMORE EPISODES\\nEnjoyed the show? Take a look at some of the other episodes \\u279c @servicedesignshow\\n\\nOFFICIAL YOUTUBE CHANNEL\\nEvery episode of the Service Design Show is also available as via the official YouTube channel \\u279c youtube.com/servicedesignshow'