BROADCASTS.com

Published: Oct. 12, 2023, 6 a.m.

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This can\'t be true... It was a revelation that left Mauricio Manhaes in disbelief.\\n\\nA disturbing pattern emerged during his research on what it means to cultivate a design-driven culture in everyday work.\\n\\nDoing research is much like connecting dots, where individual stories often lack groundbreaking insights. However, unexpected patterns can suddenly emerge when you look across these stories. \\nAnd that\'s exactly what happened when Mauricio interviewed some of our field\'s most accomplished, experienced, and respected professionals. These professionals were generously sharing their work journeys and challenges.\\n\\nBut when Mauricio zoomed out and started to reflect on the stories, he realized these challenges weren\'t rooted in a lack of skills or resources. A deeper, systemic issue is at play, limiting design and designers from living up to their full potential. \\n\\nMauricio has recently published his findings and came on the Show to share them with us. \\n\\nJoin us to gain insights into what might be limiting your impact, and walk away with a practical tool to help you have constructive conversations about this topic with peers.\\n\\nWhat I deeply appreciated about Mauricio\'s approach is that it\'s all about understanding and improving, not about assigning blame. \\n\\nEnjoy the conversation, and as always keep making a positive impact.\\n\\n~ Marc

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--- [ 1. GUIDE ] ---

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00:00 Welcome to Episode 186

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06:30 Who is Mauricio

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08:15 Lightning Round

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17:45 Being part of the decision-making

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20:00 What Social Exclusion is like

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23:00 Verbal hostility in the workplace

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24:15 Realizing the issue: Workplace Bullying

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31:00 Feminity and design

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38:00 Journey mapping the issue

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43:00 Taking ownership of the issue vs being the victim

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48:15 What should be explored next?

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52:15 The action plan: what we should do

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54:15 Get in touch with Mauricio

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55:00 How can we devise more ways

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--- [ 2. LINKS ] ---

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• LinkedIn - https://www.linkedin.com/in/manhaes/
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• Truths and Method by Hans-Georg Gadamer - https://shorturl.at/rBOQW
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• Why every company is already doing service design without knowing it / Mauricio Manhaes / Episode 20 - https://www.youtube.com/watch?v=VCjrMUz_gk0
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• Slidedeck used on the SDN Global Cafe - https://www.linkedin.com/posts/manhaes_to-fit-or-not-to-fit-touchpoint-vol-14-activity-7087067423404634113-358C
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-- Compilation of the main discussion points that emerged after the SDN --

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• Cafe and the related LinkedIn post (above) - https://www.linkedin.com/pulse/designers-treated-like-women-organizations-mauricio-manhaes-ph-d-/
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• SDN link to the article - https://www.service-design-network.org/touchpoint/tp14-1-the-employee-journey/tp14-1-to-fit-or-not-to-fit
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• Download the Journey Map - \\u2060https://drive.google.com/file/d/1TGW2TmcvIZSg6pV53wU4Z4l4ECHXUzGF/view?usp=drive_link\\u2060\\u2060
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--- [ 3. CIRCLE ] ---

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Join our private community for in-house service design professionals. \\u2060https://servicedesignshow.com/circle

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