BROADCASTS.com

b"Did you know that people are looking up to you? \\n \\n*** \\nLEARN MORE ABOUT THE CIRCLE\\nhttps://servicedesignshow.com/circle/\\n***\\n\\nSure, part of the identity of a service designer is to stay in the background, act as the facilitator and let co-creation guide the way forward. Humbleness could be our middle name.\\n\\nThese are great traits that we definitly shouldn't lose but they aren't enough\\u2026\\nBecause when you're the only service designer in the room (or one of the few), people do look up to you for answers. They want you to show them the way forward.\\n\\nThese are the moments that you *must* speak up and show leadership.\\nIf you don't, others will take over and you won't be able to influence important decisions. When you do that long enough you'll eventually lose hope and give up on the practice.\\n\\nService design leadership is all about being able to build trust and give people in your organisation the confidence to embark on a journey. And as you know this is a journey with a lot of unknowns and uncertainty.\\n\\nBut how do you develop your leadership skills? Without losing your service design identity.\\n\\nWell, in this episode you'll hear the conversation I had with James Field. James shares the best practices around effective service design leadership that emerged during our recent Circle session.\\n\\nWe also discuss some harmful leadership misconceptions like the need to come up with detailed plans. And how these plans are likely working against you rather than helping you progress.\\n\\nSo if you want to have more control and shape the future of service design within your organisation so that it can deliver on it's promise, this episode is packed with practical advice.\\n\\nI really feel that this is a key area for our field right now. An area where we can still make a lot of progress.\\n\\nHope conversations like this make a positive contribution to this!\\n\\n*** \\nLEARN MORE ABOUT THE CIRCLE\\nhttps://servicedesignshow.com/circle/\\n***"