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b"There is a clash...\\n\\nA clash between existing business logic and service design.\\n\\nFor instance the focus on value extraction versus value creation. The difference in an open versus hierarchical workstyle. And the emphasis on statistical versus empirical evidence.\\n\\nIf not dealt with in the right way, this clash creates tensions which prevents you from making a positive contribution through your work.\\n\\nThe first step to effectively dealing with these tensions is recognizing that you're in a clash.\\n\\nOur guest in this week's episode Chris Ferguson calls these tensions double binds. And Chris has been doing some foundational research into this topic.\\n\\nYou're going to learn about the most common double binds that he found through his research.\\n\\nIf you stick around till the end of the episode you'll also walk away with some concrete examples on how you can neutralize these tensions.\\n\\nAnd if anything, at least you'll see these tensions coming and can prepare in advance :)\\n\\n--- [ GUIDE ] -\\u2014\\n\\n00:00 Welcome to episode 134\\n02:00 Who is Chris\\n03:50 Question rapid fire round\\n06:00 Double binds\\n09:00 Traditional organisations\\n10:45 Work style tension\\n18:45 Transforming the organisation\\n23:15 Business model bind\\n30:15 Different cultures\\n35:15 Understanding belief systems\\n39:00 Learning from others\\n42:45 Finding your allies\\n52:30 Structuring projects\\n56:00 Final thoughts\\n\\n--- [ LINKS ] ---\\n\\n- https://www.linkedin.com/in/1christopherferguson/\\n- Razorblade Tears (book) - https://amzn.to/3lAXRfl\\n- The Hard Thing About Hard Things (book) - https://amzn.to/3ADVqN4\\n- Design Thinking at Work (book) - https://amzn.to/3DAYYlb\\n- Liminal thinking The pyramid of belief - https://www.youtube.com/watch?v=2G_h4mnAMJg\\n- The Campfire - https://www.servicedesignshow.com/campfire/\\n\\n--- [ HOW TO EXPLAIN SERVICE DESIGN ] ---\\nLearn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.\\n\\nhttps://servicedesignshow.com/free-course"