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b"Here's a question that makes every service designer cringe...\\n\\nCan you show (prove) the impact of your work?\\n\\nSo what makes this such a tough question?\\n\\nWell the value created through design is emergent and appears in shapes and forms that you didn't expect upfront.\\n\\nIt's often hard to capture the benefits and outcomes using traditional ways of measuring successes (excel sheets).\\n\\nNevertheless it's not smart to ignore this question.\\n\\nWhen you can't show the impact of your work, you will eventually become irrelevant. It's as simple as that.\\n\\nNext to that I believe we should hold ourselves much more accountable for the results of our work as a community.\\n\\nBut how!?\\n\\nIn this week's episode of the Show you're going to learn about a framework for evaluating social impact.\\n\\nThe great thing is that this framework is also very applicable to service design.\\n\\nIf you've been struggling to communicate the value of your work in ways that non-designers understand then this is an episode you really don't want to miss.\\n\\n--- [ GUIDE ] -\\u2014\\n\\n00:00 Welcome to episode 125\\n01:30 Who is Joyce\\n03:00 60 second rapid fire\\n07:00 Finding a way to measure social impact\\n11:45 Evaluating versus measuring\\n14:00 The current limitations\\n19:00 What's standing the way\\n28:30 Smarter reflection\\n33:30 Celebrating succes\\n35:30 The burden of evaluation\\n40:00 How do you know it works\\n44:00 The excel sheet person\\n47:00 Create your own tune\\n52:30 Stay true to design\\n55:30 The limits of data\\n57:30 Final thoughts\\n\\n--- [ LINKS ] ---\\n\\n* Designing Social Innovation in Asia-Pacific Network (DESIAP) - https://desiap.org/\\n* A practical guide to Developmental Evaluation - https://go.servicedesignshow.com/agwpz\\n* A developmental evaluation primer - https://go.servicedesignshow.com/81m6h\\n* Better Evaluation Resource Website - https://go.servicedesignshow.com/w196r\\n* Different approaches to evaluation - https://go.servicedesignshow.com/116om\\n\\nBooks\\n* Design Transitions - https://amzn.to/3eEpShm\\n* Transformations: 7 Roles to Drive Change by Design - https://amzn.to/3aMzGVf\\n* The Walker's Guide to Outdoor Clues and Signs - https://amzn.to/3dYE7hH\\n\\n--- [ HOW TO EXPLAIN SERVICE DESIGN ] ---\\nLearn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.\\n\\nhttps://servicedesignshow.com/free-course"