How to express any service using 4 fundamental elements / Xin Xiangyang / Episode #13
b"Professor Xiangyang Xin talks about the fundamental elements that make up a service. Without a clear understanding of these elements it's impossible to design and express services. We also talk about the core skills a service designer needs.\\n\\n----------------------------------------\\n\\nEPISODE GUIDE\\n1:53 - First encounter with Service Design.\\n6:28 - How can we express a service?\\n14:21 - How many skills do service designers need?\\n22:28 - What is a service?\\n27:24 - Expert tip: be an interesting and good human being\\n29:30 - Big question: what does it mean to be a service receiver?\\n\\n----------------------------------------\\n\\nABOUT XIN XIANGYANG\\nTwitter \\u279c https://goo.gl/RLv8rp\\nLinkedIn \\u279c https://goo.gl/FZVNSb\\n\\n----------------------------------------\\n\\nMORE EPISODES\\nEnjoyed the show? Take a look at some of the other episodes \\u279c @servicedesignshow\\n\\nOFFICIAL YOUTUBE CHANNEL\\nEvery episode of the Service Design Show is also available as via the official YouTube channel \\u279c youtube.com/c/servicedesignshow"