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Published: Nov. 24, 2023, 5:25 a.m.

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ResearchOps, it\'s a real game-changer... To drive home why, let me share a personal story.

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I\'ve been producing this podcast for six years now. There are at least 60 steps that need to be completed before a conversation reaches your ears.

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Over the years, I\'ve put different systems in place to make the production process run smoother. But here\'s the interesting part: Today, I spend about the same amount of time on each episode as I did in my first year.

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So what\'s changed, you ask?

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Now that I\'ve standardized and documented the entire process, much of the logistical overhead is out of the way. I use that time to focus on our guests and the quality of our conversation -- the magic happens there.

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So, what does this have to do with research?

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Well, what if we applied a similar approach to research? We all know that there\'s no service design without research. However, getting the time and resources needed for proper research is tough.

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Research is still often seen as an expense to be minimized rather than the investment it truly is\\u2014an investment that multiplies the value of your work down the line.

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How can we streamline the research process to free up more time for the real magic to happen?

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Well, that\'s where ResearchOps comes in! It\'s a community of passionate professionals looking into how research can be done smarter and deliver more value. Our guest in this episode, Kate Towsey, is at the forefront of this community.

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In our conversation, we discuss how we, as service design professionals, can benefit from the work done by the ResearchOps community and why service design plays a crucial role in making ResearchOps even better\\u2014a beautiful self-reinforcing loop.

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One important point from my conversation with Kate is that streamlining the research process isn\'t about doing less research\\u2014it\'s about increasing its quality.

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Enjoy the chat, and keep making a positive impact!

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~ Marc

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--- [ 1. GUIDE ] ---

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00:00 Welcome to Episode 189

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05:00 Who is Kate

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06:30 How I stumbled into Service Design

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09:00 Lightning Round

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11:00 Intersection Between ResearchOps and Service Design

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14:15 What is ResearchOps?

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20:45 Importance of a Research Library

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27:00 The Secret to Research

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32:00 How it impacts adoption

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37:00 What\'s missing with ResearchOps

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44:00 Importance of Research Strategy

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48:30 Advise when connecting with a ResearchOps

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52:00 The Future of ResearchOps

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55:30 Resources

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--- [ 2. LINKS ] ---

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• https://www.linkedin.com/in/katetowsey/
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• ResearchOps Community - https://chacha.club/
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• http://katetowsey.com/
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--- [ 3. CIRCLE ] ---

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Join our private community for in-house service design professionals.

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\\u2060https://servicedesignshow.com/circle

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