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b"Airports are a stresful enviroment. A lot of things happen and people are always in a rush. How can you impact the actual passenger experience as a service designer in these conditions. \\n\\nIn this episode Stine shares her most important lessons she's learned being the Service Excellence Director at the Copenhagen Airport.\\n\\nWe also talk about how to use customer feedback to drive change and innovation without huge budgets or large in-depth studies.\\n\\nAnd finally you'll learn how what it takes to translate high level strategy into the daily operation. Making sure that strategy isn't just a nice poster on the wall but really something that really impacts how you operate as an organisation.\\n\\n----------------------------------------\\n\\nEPISODE GUIDE\\n02:10 - The first encounter with Service Design.\\n03:30 - Why use customer feedback?\\n13:15 - What if you need to design an experience in a high stress environment?\\n22:20 - How can we make strategy work?\\n30:30 - Big Questions: What was your best airport experience?\\n\\n----------------------------------------\\n\\nLINKS FROM THE EPISODE\\n* Stine on LinkedIn \\u279c https://go.servicedesignshow.com/r8vj1\\n\\nMORE EPISODES\\nEnjoyed the show? Take a look at some of the other episodes.\\nhttps://go.servicedesignshow.com/podcast\\n\\nYOUTUBE\\nEvery episode of the Service Design Show is also available as via the official YouTube channel.\\nhttps://go.servicedesignshow.com/youtube\\n\\nFACEBOOK\\nCheck the Facebook page where you'll find more content and can discuss the episodes.\\nhttps://go.servicedesignshow.com/facebook\\n\\nINSTAGRAM \\nGet an exclusive behind the scenes look of the Show.\\nhttps://go.servicedesignshow.com/instagram\\n\\n----------------------------------------\\n\\n[FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN\\nLearn how you can get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!\\nhttps://servicedesignshow.com/free-course"