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Think for a moment about a hard conversation you needed to have about a topic that really mattered to you. This could be a conversation at work or just in your private life.

Now, what if... that conversation went down in your memory as exciting, productive, and fun? What if it almost felt like a game? Sounds too good to be true, right? 

Well, according to Fred Dust, that\'s exactly what\'s possible and even what\'s necessary. According to Fred, we have almost entirely lost the ability to have hard conversations about important topics. We aren\'t having the conversations we need to have. And that\'s causing us a lot of trouble.

Many conversations these days have become shallow, lack connection, and don\'t build shared understanding. But there\'s hope. There is a way out of this conversation crisis. We need and can design for better conversations.

In his book Making Conversation, Fred shares why and how you do that. The book has been a huge inspiration source for me lately, so I just had to get Fred on the Show to dig a bit deeper.

So if you also want more human, meaningful, and productive conversations, you\'ll definitely enjoy this conversation. Yes, that\'s a bit meta :)

Conversations are a creative act, make the most of them!

--- [ 1. GUIDE ] ---

00:00 Welcome to episode 161
\\n04:15 Who is Fred
\\n05:45 Lightning round
\\n10:30 Why do we need this book
\\n12:30 How did we lose conversation
\\n14:00 Why did you write this
\\n16:00 What are we losing
\\n17:00 Who is this book for
\\n20:00 Key concepts
\\n23:30 Applying the ideas
\\n27:30 Setting the stage
\\n31:00 Active versus creative listening
\\n34:15 Be more human
\\n37:30 Common response
\\n39:30 Overcoming the biggest roadblocks
\\n42:00 Doing not talking
\\n46:30 Better conversations online
\\n50:00 Lessons learned
\\n51:30 You can get better
\\n53:00 Remember this
\\n54:15 Book giveaway contest
\\n55:30 Closing thoughts

--- [ 2. LINKS ] ---

* https://www.linkedin.com/in/freddust/
\\n* https://www.dustand.co
\\n* Making Conversation (book) - https://amzn.to/3N6R9Kd

--- [ 3. CONTEST ] ---

To enter the contest, head over to the video version of this conversation on YouTube and leave a comment there to answer the question posed in the episode.

https://go.servicedesignshow.com/episode161

--- [ 4. CIRCLE ] ---

Join our private community for in-house service design professionals.

https://servicedesignshow.com/circle