A better way to embed service design / Naomi Stanford / Episode #141

Published: Jan. 20, 2022, 7 a.m.

b"Embedding design into an existing organization often feels like... trying to cram a square peg through a round hole. Right?\\n\\nIn our attempts we often need to bend and shape design in ways that make it lose some of its most important qualities.\\n\\nJust think about how the holistic nature disappears when design becomes siloed across different departments. Which almost always happens. \\n\\n\\u2026 and then people wonder why design isn't delivering on it's promise :-/\\n\\nI recently had the pleasure to interview Naomi Stanford for the Show. Naomi is an authority in the field of organization design (just published her 8th book).\\n\\nIn the conversation you\\u2019re about to hear we discuss the role of legacy and heritage, whether embedding design should be a top down or bottom up approach and whose responsibility is it anyway.\\n\\nAs I found out myself, if you're a service design professional and haven't been exposed to organization design then you're absolutely missing out.\\n\\nNaomi is a great storyteller and brings up tons of inspiring examples on how these two fields strengthen each other. Click the link below to get in on all the details.\\n\\nI always love conversations with people who are on the fringes of service design. They expand my idea of what's possible.\\n\\n--- [ GUIDE ] -\\u2014\\n\\n00:00 Welcome to episode 141\\n04:55 Who is Naomi\\n07:45 60 second rapid fire\\n10:45 A different way to look at design\\n14:15 The relationship to management\\n17:15 Look at how work gets done\\n22:30 What's the downside\\n25:15 The role of incentives\\n27:45 Making the leap\\n32:15 Corporate rebels\\n39:15 When leadership needs to step in\\n43:00 What are you going to do\\n46:15 Showing the organisational benefits\\n50:00 Embedding change\\n53:00 Recommended resources\\n55:15 Final thoughts\\n\\n--- [ LINKS ] ---\\n\\n* https://naomistanford.com/\\n* https://www.linkedin.com/in/naomi-stanford-54373b2/\\n\\n* The Every (book) - https://amzn.to/33NTAPg\\n* Tempered Radicals (book) - https://amzn.to/3KlbHNj\\n\\n* https://www.openlawlab.com/\\n\\n* https://naomistanford.com/2021/11/08/organisation-design-odile-the-organisation-designer/\\n* https://naomistanford.com/2021/11/22/organisation-design-odile-the-organisation-designer-part-2/\\n* https://naomistanford.com/2021/12/06/organisation-design-odile-the-organisation-designer-part-3/\\n* https://naomistanford.com/2021/12/20/organisation-design-odile-the-organisation-designer-part-4/\\n\\n* https://naomistanford.com/2008/10/26/organizational-horseholding/\\n* https://naomistanford.com/2017/12/27/designing-brave/\\n* https://naomistanford.com/2018/02/14/organization-design-a-toolkit-of-toolkits/\\n* https://naomistanford.com/2021/12/13/the-right-word/\\n\\n--- [ HOW TO EXPLAIN SERVICE DESIGN ] ---\\nLearn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.\\n\\nhttps://servicedesignshow.com/free-course"