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b'On a scale of 1-10, how do you feel about your skills in video? And will your customer service keep people coming back to you?\\n\\nIn this week\\u2019s Conference Quick Takes, I\\u2019m stopping people at one of Tom Ferry\\u2019s conferences and asking them about what they think has led to their success, and this week is all about customer service and video!\\n\\nThese two items work together to help create an incredible experience for your buyers and sellers.\\n\\nA \\u201cwhite glove\\u201d customer service experience brings in referrals, and your video content builds that additional trust. When you take the time to do these things - and learn how to do them well - you\\u2019ll be unstoppable in your market!\\n\\nIt\\u2019s time to share another series of Conference Quick Takes for this week\\u2019s episode of the Selling the Dream podcast. I\\u2019m getting quick information bites from leaders in the world of real estate, asking them their quick answers to burning questions! \\n\\nThinking about video, and how you can become even better at it? Want to make sure you\\u2019re the best in customer service? Make sure you listen to this Conference Quick Takes in this week\\u2019s episode of the Selling the Dream podcast. \\n\\nBefore we dive in: start your new year with an amazing network of the best second home agents. Make sure that you create your free profile on the Second Home Agents website? Go over and get started: it\\u2019s FREE to join. Click here to register, fill out your profile and get listed today.\\n\\nHighlights of this episode:\\n\\n\\nTom introduces Conference Quick Takes and what you can expect from the episode.\\n\\n\\nFirst up is John Bathurst, from California. \\n\\n\\nJohn shares how he connects with his sphere of influence, using his database to help create and nurture connections.\\n\\n\\nCoffee dates lead John to solid connections, and often, THEY will bring real estate into the conversation!\\n\\n\\nNext up, Julia Ray, from Florida!\\n\\n\\nJulia attributes her success to her customer service, and providing resources to her clients that serve their precise needs. \\n\\n\\nHer customer service has led to 90% of her business being from referrals!\\n\\n\\nMatt Farnham from Las Vegas is also killing it at customer service.\\n\\n\\nMake sure that your customer service sets you apart so when it comes to value, your customers choose YOU every time.\\n\\n\\nGive white glove service that is going to bring people back to you!\\n\\n\\nCommunicate at an extremely high level and guide people through their story.\\n\\n\\nIf you\\u2019re getting beat up by Zillow, go back to customer service,'