206 The One Thats All About Customer Solutions In A Drum
Welcome to the water treaters\u2019 favorite podcast, Scaling UP H2O! Let me introduce you to a friend of mine,\xa0 Garret \u201cGary\u201d Garcia. Gary is one of those people who has an incredible amount of knowledge and over the years has been incredibly generous about sharing what he knows. In today\u2019s episode, we\u2019re going to cover everything from new technologies in the water treatment industry to the things a company should consider before they start blending their own product and also keeping up with government regulations. It truly is a great episode!
For those who don\u2019t know Gary, he is the Technical Director for Masters Company, Inc., and if you\u2019ve never heard of them please check them out. MCI is a private label manufacturer to the water treatment industry encompassing test kits, reagents, blending as well as specialty chemical distribution. MCI is also a private label manufacturer for food sanitation test kits, analytical reagents, and other market segments.\xa0
And if that wasn\u2019t enough, Gary is also the Technical Director for MCI\u2019s LiquiLogic LLC subsidiary providing liquid ultra-concentrate products to water treatment service companies. LiquiLogic formulates and manufactures super concentrated water treatment products with No Touch dispensing systems.\xa0
Gary has been involved in AWT (Association of Water Technologies) for more than 30 years serving on several committees as well as currently being Special Project Sub-Committee Chair and Supplier Representative to the AWT Board of Directors.\xa0\xa0
Bottom line: Gary knows what it takes to make great products for water treatment professionals.
Your roadside friend, as you travel from client to client.\xa0
-Trace\xa0
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Timestamps:
Introducing Gary Garcia\xa0 [7:11]
Beer money to purchasing a company How did you start in the business [12:20]
What does Masters offer that they can do that individuals don\u2019t think about considerations [14:15]
What do warehouse managers need to consider when adding a new product to their line?\xa0 [18:26]
What to consider when developing a new product? [19:26]
How does someone decide if they will blend for themselves or partner with a company? [20:50]
How to wisely\xa0 evaluate your needs [22:02]
Keeping up with regulations [23:40]
Customer success story and funniest water treatment story [24:50]
Stop doing that! [27:30]
New technologies [29:17]
James\u2019 Challenge: \u201cResearch Practical/Puckorius Saturation Index (PSI).\u201d\xa0 [38:04]
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Quotes:
\u201cIn order to learn something that you deem important, don\u2019t be a student of it, learn it well enough to be a professor of it.\u201d -Trace Blackmore
\u201cSolutions in a drum.\u201d - Mark Lewis
\u201cOur focus is to make things as easy as possible for our customers.\u201d\xa0 -\xa0 Gary Garcia\xa0
\u201cIf our customer is out selling and growing their company, we grow by that as well.\u201d -\xa0 Gary Garcia\xa0
\u201cI wouldn\u2019t recommend anyone doing chemical manufacturing unless they have a background in it.\u201d\xa0 -\xa0 Gary Garcia\xa0
\u201cDoing the mixing and blending takes away from what most companies do best, selling and marketing.\u201d\xa0 -\xa0 Gary Garcia\xa0
\u201cYou don\u2019t always need to customize. Don\u2019t rush new products.\u201d\xa0 -\xa0 Gary Garcia\xa0
\u201cKeep the product line as tight and neat as you can to save you time and money.\u201d\xa0 -\xa0 Gary Garcia\xa0
\u201cIts a challenge keeping up with regulatory all the time, you need to be aware of DOP, ETA, and everything under the Sun.\u201d -\xa0 Gary Garcia\xa0
\u201cYou never want to assume you won\u2019t have an inspection.\u201d -\xa0 Gary Garcia\xa0
\u201cIt gives me a huge sense of fulfillment, watching our clients\u2019 companies grow.\u201d -\xa0 Gary Garcia\xa0
\u201cBe quiet, observe, and learn learn learn.\u201c -\xa0 Gary Garcia\xa0
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Connect with Gary Garcia :
Email: gary@masterscoinc.com
LinkedIn: company/masters-company-inc
Website: www.masterscoinc.com
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Links Mentioned:
AWT (Association of Water Technologies)
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Books Mentioned:
Paris 1919\xa0by Margaret MacMillan
The Fountainhead\xa0by Ayn Rand
Grant Biography\xa0by Ron Chernow
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