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If\xa0you\u2019ve listened to the show for any length of time, you know I love business!\xa0 Due my love of business, I study businesses in how they\xa0conduct\xa0regular transactions and issues. This\xa0can sometimes get on my wife's nerves since\xa0I'm\xa0always turning every customer service experience into a learning opportunity, just ask her...\xa0\xa0In\xa0my observations, I have noticed that\xa0successful\xa0businesses\xa0seem to rally around a core set of values that you can see throughout their entire company. I\u2019ve also noticed the opposite is true when companies lack a set of values that are followed by all. Just think back to when you had an issue with something at a\xa0place\xa0of\xa0business, it's\xa0impossible\xa0not to see\xa0how core values are applied\xa0if you look for it. Observing\xa0this is one of my favorite things to do.

One of my\xa0best\xa0examples\xa0of this\xa0came from my service manager, Chris. He took his father-in-law out for dinner and his father-in-law\xa0wanted\xa0to order a meatloaf sandwich. The waiter told him NO, he could not order that because it wasn\u2019t on the menu. However,\xa0meatloaf and bread were on\xa0the\xa0menu, just not together. This was an example of enforcing rules that did not give the customer want he wanted. And the kicker is\xa0putting meatloaf between two pieces of bread would not have cost the\xa0company\xa0anything. In this\xa0situation, what do you think the\xa0company's\xa0core values were? If they had anything to do with the customer, they\xa0weren't\xa0followed. If they did, they\xa0weren't\xa0trained or at the very least followed by all.

I'm\xa0not going to tell you the company that owned the meatloaf\xa0saga, but I will use the story to introduce a company that I think gets core values\xa0right,\xa0each and every\xa0time. That company is Chik Fil A. If you have ever been into a Chick Fil A I know you were greeted properly and told that it was their pleasure for them to serve you. I also know you got the best chicken sandwich put on this earth! In case you didn\u2019t know, I'm am a fan of Chick Fil A. They are a staple here in the\xa0south. In fact, they have\xa0built\xa0much of the Atlanta landscape.\xa0 And\xa0truth\xa0be told, I eat there\xa0probably\xa0more than I should. But\xa0when I'm there I'm conducting research,\xa0at least\xa0that's what I tell my wife...

My guest today is Daniel Perry, Owner of the\xa0Lawrenceville/316 Chick Fil A.\xa0 His store is practically in walking distance from my office and we have become friends\xa0over\xa0the years. During this\xa0time,\xa0I have seen\xa0him,\xa0and his team\xa0demonstrate\xa0how much they care about their guests, handle complaints and reach out to the community. Simply put, I have seen them LIVE their core values in everything they do. It's\xa0my hope you will be inspired to work on your core values from this episode.

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Timestamps

How do you show your customer their value?\xa0[0:01:05]

How businesses practice business.\xa0[0:01:19]

How they teach their employee work ethics.\xa0[0:01:05]

Selecting great team members.\xa0[0:05:15]

How to train employees.\xa0[0:11:20]

Ways to use your core values\xa0[0:20:30]

How to work with\xa0teenagers\xa0[0:20:10]

Advise on working and communication with the team\xa0[0:35:15]

How to stay better\xa0organized?\xa0[0:43:16]

Goal setting\xa0[0:46:30]

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Quotes

"People over profits: If you give people what they want then they will give you what you want."\xa0 - Daniel Perry

"They are not just there to do their job, but because they have that job because of the customers." - Trace Blackmore

"Our mission is to be remarkable. And so we want our guests to have remarkable experiences." - Daniel Perry

"People don't believe what you say, they believe in what they've discovered on their own." - Daniel Perry

"There are a lot of things that have made me who I am today through mistakes and failures but I would say just don't take yourself so serious." - Daniel Perry

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Links Mentioned

Daniel Perry Website (Chick-fil-A):\xa0https://www.chick-fil-a.com/\xa0

Daniel Perry on Twitter:\xa0https://twitter.com/daniel_perry

Daniel Perry on LinkedIn: https://www.linkedin.com/in/daniel-perry-6620546/

Talent Magnet by Mark Miller:\xa0https://scalinguph2o.com/44book1

Rest by Alex Soojung-Kim Pang:\xa0https://scalinguph2o.com/44book2

Grit: The Power of Passion and Perseverance by Angela Duckworth:\xa0https://scalinguph2o.com/44book3

Good to Great by Jim Collins:\xa0https://scalinguph2o.com/44book4

Every\xa0person\xa0has a\xa0story:\xa0https://youtu.be/2v0RhvZ3lvY

Grit ted talk:\xa0https://youtu.be/H14bBuluwB8

Audible:\xa0https://scalinguph2o.com/audible

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