SaaS Open Mic 01: Nikos Moraitakis - CEO, Workable
b'I grabbed a 20-minute chat with Nikos (@moraitakis), to discuss a range of SaaS-related topics: - How Workable was started (in Greece) and eventually moved to Boston - SaaS Metrics and measurement in a high-growth environment - Customer Churn characteristics \\u2013 Dealing with a high amount of \\u201csleeper\\u201d accounts that eventually reactivate - Pausing vs. cancelling subscriptions, and the perceived difference for customers - The economics of a SaaS business past initial traction stage, and the difficulty of capturing/balancing other business costs - LTV, Payback Period and how to make them useful'