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Alex Fishman, the founder and CEO of Bugsee, a bug reporting tool for iOs and Android.

Famous Five:

• Favorite Book? \u2013 The Hard Thing About Hard Things
• What CEO do you follow? \u2013\xa0 Henry Worth
• Favorite online tool? \u2013 Gmail
• Do you get 8 hours of sleep?\u2014I wish
• If you could let your 20-year old self, know one thing, what would it be? \u2013 "You want start playing in the startup ecosystem as early as possible when you have less commitments and less things to worry about"

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Time Stamped Show Notes:

• 01:18 \u2013 Nathan introduces Alex to the show
• 01:31 \u2013 Bugsee is bug reporting tool for iOs and Android
• • 01:51 \u2013 Bugsee provides video network and blog, leading out to the event
  • 02:15 \u2013 You will not only know that the app crashed, but what led it to crash
• 02:50 \u2013 Bugsee is a SaaS model and they price based on the app size
• 03:19 \u2013 For an app that has 500K users, it will cost $500
• 03:40 \u2013 Bugsee provides different levels of value
• 04:33 \u2013 Average customer pay per month
• 04:45 \u2013 Bugsee started in January 2016
• • 05:01 \u2013 Bugsee started charging in December 2016
• 05:20 \u2013 Bugsee has 1100 sign ups and 30% have used Bugsee
• 06:22 \u2013 Alex mentions why he calls users as customers, too
• 06:40 \u2013 Most customers are given free tier to continue using Bugsee
• • 07:11 \u2013 New customers use the plan available
  • 07:30 \u2013 The limitations of Bugsy's free plan
• 08:52 \u2013 Number of paying customers
• 09:20 \u2013 Bugsee is funded by K9 Ventures
• • 09:33 \u2013 Bugsee has raised $1.2M
• 09:40 \u2013 Bugsee had a previous failed attempt
• • 09:53 \u2013 The cap table had been reset by Bugsee
  • 10:43 \u2013 The previous attempt was in July 2015
• 10:57 \u2013 Team size
• • 11:05 \u2013 The team is remote
• 11:24 \u2013 The Famous Five

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3 Key Points:

• Users are also customers, regardless of whether you sell them on something or not.
• Having a failed attempt does NOT mean you should give up.
• Start playing in startup field as early as possible and while you're still free of obligations.

Resources Mentioned:

• Acuity Scheduling \u2013 Nathan uses Acuity to schedule his podcast interviews and appointments
• Drip \u2013 Nathan uses Drip\u2019s email automation platform and visual campaign builder to build his sales funnel
• Toptal\xa0\u2013 Nathan found his development team using Toptal for his new business Send Later. He was able to keep 100% equity and didn\u2019t have to hire a co-founder due to the quality of Toptal
• Host Gator\xa0\u2013 The site Nathan uses to buy his domain names and hosting for the cheapest price possible.
• Audible\xa0\u2013 Nathan uses Audible when he\u2019s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books.
• The Top Inbox\xa0 \u2013 The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
• Jamf \u2013 Jamf helped Nathan keep his Macbook Air 11\u201d secure even when he left it in the airplane\u2019s back seat pocket
• Freshbooks \u2013 Nathan doesn\u2019t waste time so he uses Freshbooks to send out invoices and collect his money. Get your free month NOW
• Show Notes provided by Mallard Creatives