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Dan Gamito. He now leads partnerships and B&D for a company called ManyChat. Formerly, he led the customer success team for ConvertKit.

Famous Five:

• Favorite Book? \u2013 N/A
• What CEO do you follow? \u2013 Des Traynor
• Favorite online tool? \u2014 Calendly
• How many hours of sleep do you get?\u2014 7
• If you could let your 20-year old self, know one thing, what would it be? \u2013 \u201cJust chill out\u201d

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Time Stamped Show Notes:

• 00:47 \u2013 Nathan introduces Dan to the show
• 01:16 \u2013 ManyChat is marketing automation platform for Facebook Messenger
• 01:28 \u2013 ManyChat is a SaaS business
• 01:38 \u2013 Nathan uses ManyChat and struggles with the emotional factor
• 02:11 \u2013 Users struggle with emotion because of the automation side of ManyChat
• 02:14 \u2013 Think about how people use messenger
• 02:29 \u2013 Dan suggests in keeping your messages informal, straight to the point and write what people would find valuable in EVERY sentence
• 02:49 \u2013 People are now shifting to Messenger from email marketing
• 02:57 \u2013 Messenger is different from email
• 03:05 \u2013 Nathan shares how he struggles figuring out what messages to set
• 03:54 \u2013 How can people use ManyChat in a simple way?
• • 04:04 \u2013 Dan challenges us to look at our phones and see who we want to talk to at that moment
  • 04:17 \u2013 Build the interactions up from the bottom
  • 04:19 \u2013 The goal is to make people want to have a live chat conversation with you
• 04:51 \u2013 ManyChat can be part of your funnel
• 05:49 \u2013 ManyChat has a partnership with Sean of Soul Space Media
• • 06:04 \u2013 Sean\u2019s wife had a case study of ManyChat on their podcast
  • 06:10 \u2013 DigitalMarketer did a case study, as well
• 07:05 \u2013 For 0-500 subscribers, pricing is $10
• 07:18 \u2013 Average customer pay
• 07:51 \u2013 ManyChat has been around for about a year and a half
• 08:38 \u2013 ManyChat has raised a seed round from 500 Startups
• 09:02 \u2013 ManyChat has raised around a million
• 09:19 \u2013 ManyChat has over 40K bots
• 10:26 \u2013 Dan on leaving ConvertKit
• • 10:33 \u2013 Dan was Nathan\u2019s first hire at ConvertKit
  • 10:45 \u2013 Dan did everything to add value to the company, more specifically in customer success
  • 10:56 \u2013 Dan has launched his own software product prior to ConvertKit
  • 11:27 \u2013 Dan saw Nathan trying to compete with Infusionsoft
  • 11:41 \u2013 Dan was like a silent co-founder
  • 12:12 \u2013 Dan ended up not being a good fit for ConvertKit
  • 12:54 \u2013 Both Dan and Nathan are both headstrong and their communication broke down
  • 13:16 \u2013 Nathan terminated Dan on short notice
  • 13:50 \u2013 Dan was na\xefve and inexperienced during that time
  • 14:19 \u2013 \u201cI walked in completely unprepared\u201d
  • 15:01 \u2013 Nathan gave an offer to Dan
  • 15:30 \u2013 Nathan explains how equity works in startups
  • 16:16 \u2013 Dan thought he didn\u2019t value himself very much
  • 19:10 \u2013 Dan is now almost 30
• 19:31 \u2013 Dan was pursued by ManyChat\u2019s CEO Mike
• • 19:55 \u2013 \u201cHe believed in me\u201d
  • 20:13 \u2013 Dan approached ManyChat with what he could add to it and the structure that he could build\xa0
  • 20:21 \u2013 Dan knew he could do it by heart
• 20:36 \u2013 Team size is over 15
• 20:49 \u2013 Dan still has no equity
• 21:03 \u2013 Dan joined ManyChat in November of 2016
• 22:38 \u2013 \u201cTime-boxing things and putting expectations around things is never going to work\u201d
• 24:00 \u2013 The Famous Five

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3 Key Points:

• In new work opportunities, know your contract by heart.
• Know your worth\u2014don\u2019t undervalue yourself.
• Automation can sacrifice the emotional and interpersonal interaction with your customers.

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Resources Mentioned:

• The Top Inbox\xa0 \u2013 The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
• Klipfolio \u2013 Track your business performance across all departments for FREE
• Hotjar \u2013 Nathan uses Hotjar to track what you\u2019re doing on this site. He gets a video of each user visit like where they clicked and scrolled to make the site a better experience
• Acuity Scheduling \u2013 Nathan uses Acuity to schedule his podcast interviews and appointments
• Host Gator\xa0\u2013 The site Nathan uses to buy his domain names and hosting for the cheapest price possible
• Audible\xa0\u2013 Nathan uses Audible when he\u2019s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books
• Show Notes provided by Mallard Creatives