Checking In: Hotel Risk Management with AHLA President & CEO Chip Rogers
Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.
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Recently, the American Hotel & Lodging Association (AHLA) released its Hotel Booking Index Rating to Gauge Hotel Industry Outlook. Joining RIMScast today to discuss 2023 projections and risk management trends within the hotel industry is AHLA President and CEO Chip Rogers.
Chip originally joined the American Hotel & Lodging Association (AHLA) as President and CEO in January 2019. AHLA is America\u2019s only national association dedicated to serving the interests of the entire hotel and lodging industry and was named \u201c100 Associations That Will Save the World\u201d by ASAE under Chip\u2019s leadership.
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In this episode, Chip shares AHLA\u2019s findings in this episode such as the impact that COVID-19 has had on the hotel industry, short-term and long-term projections, and the opportunities that have emerged due to the pandemic.
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Key Takeaways:
[:01] About the RIMS Membership.
[:14] Registration for RISKWORLD 2023 is now open!
[:28] About RIMScast.
[:41] About today\u2019s episode!
[:54] All about upcoming RIMS webinars, workshops, events, and more!
[2:04] More about today\u2019s episode with Chip Rogers!
[2:42] Justin welcomes Chip to the podcast.
[2:50] Chip shares about the AHLA and what it is that they do.
[3:30] How many members are a part of the AHLA?
[4:15] Is COVID-19 still on the risk management radar of the hotel industry? Is it still a top concern?
[4:52] Preparedness methods and strategies that the hotel industry has adopted that will keep it prepared for the omnipresence of COVID-19 or the emergence of another public health risk.
[6:45] Opportunities and upside risks in the hotel industry that have turned up due to COVID-19.
[9:26] As the AHLA President and CEO, does Chip ever get recognized by hotel staff or employees?
[10:43] With the AHLA Hotel Booking Index indicating a \u201cvery good\u201d short-term outlook for the hotel industry after three years of bleaker estimates, how are they advising its members and community to prepare for a surge in activity?
[14:55] Has it been difficult to attract new workers to the industry after they were the first to be let go early on during the pandemic?
[16:58] RIMS plug time and announcements!
[18:30] Two Hot Minutes with Scott Fenstermaker to discuss the upcoming webinar: \u201cRoyal Caribbean Group Creatively Uses RMIS to Boost Wellness.\u201d
[21:04] Chip shares what his experience has been like with risk professionals throughout his career.
[21:27] Pre-COVID-19, was Chip presented with more downside risk than upside risk by risk professionals?
[23:00] The connection between travel and enterprise resilience.
[26:33] Will the AHLA be updating the Hotel Booking Index on a regular basis?
[27:39] How the AHLA advises its members on the critical issue of human trafficking.
[31:23] The current statistics on human trafficking and why it is becoming harder to identify.
[32:28] Justin gives a special thanks to his guests for joining the podcast and shares some links to check in today\u2019s show notes!
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Mentioned in this Episode:
American Hotel & Lodging Association (AHLA)
AHLA Hotel Booking Index Overview
No Room for Trafficking | AHLA Campaign
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From Risk Management Magazine:
\u201cMitigating Hospitality Risks as Travel Increases,\u201d by Glen O\u2019Connor
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Follow up with Our Guests:
American Hotel & Lodging Association (AHLA)
Scott Fenstermaker\u2019s Website
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Tweetables (For Social Media Use):
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\u201cDuring the early stages [of the pandemic] there were a group of doctors that came out with a list of the 10 safest things that you can do during COVID-19. And one of them was going to a hotel. In fact, we were listed right along playing golf outdoors!\u201d \u2014 Chip Rogers
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\u201cNow, across the US, 60% of the [hotel industry] revenue is being generated by leisure travel. \u2026 So, the next few months should be pretty stable and then we\u2019re looking for a pretty significant uptick come May and June of 2023.\u201d \u2014 Chip Rogers
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\u201cGood RMIS technology; really flexible technology can administrate so much more than just the very narrow claims, disposal, and policies that it was originally built for.\u201d \u2014 Scott Fenstermaker
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\u201cYou\u2019re not going to find any other industry that\u2019s more committed to stopping human trafficking and helping the victims of human trafficking [than the hotel industry].\u201d \u2014 Chip Rogers
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