How to deliver QBRs that execs love
b'
Quarterly business reviews are critical moments for feedback, upsell, and relationship building with your customer. Nick Mehta, CEO of customer success platform Gainsight, has the proven playbook to ensure your business reviews wow your customers and impact the bottom line.
In this episode, Nick shares his step-by-step advice on getting executives in the room, how to kick off an effective meeting, and how to use tools like chat to effectively engage and smoothly run a meeting that will keep even the high-expectation executives happy.
Sign up for The Edge newsletter: gong.io/the-edge
KEY TAKEAWAYS
[03:54] - Wait\\u2026should QBRs be EBRs?
[11:21] - Nick\\u2019s tips for 30 minutes with an executive
[20:59] - How to teach and hold your CSMs accountable
'