A tour of Matalan’s UX Lab - Retail Ramble from Essential Retail - Episode 80
Essential Retail travels to Matalan HQ in Knowsley to meet eCommerce director, Paul Hornby, and UX research manager Laura Keenan. The two join our editor, Caroline Baldwin, on this episode of the Retail Ramble podcast to discuss why the retailer has decided to open a UX Lab. Got something you want to tell us about the Podcast? Want to join us? You can get in touch on Twitter via twitter.com/essretail, or directly with Caroline at twitter.com/cl_baldwin