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Nichole Bennecoff discusses the importance of customer experience in the automotive industry. Nicole shares her company\'s focus on customer experience and introduces Taylor, a client success representative who manages communication between clients and the company. Taylor\'s responsibilities include monitoring client communication, arranging loaner vehicles, supporting service advisors and providing excellent customer service. Nicole and Carm also touch on setting client expectations, appearance, and the importance of listening to service advisor calls.
\\nNichole Bennecoff,\\xa0Subie Guys, Traverse City, MI. Nichole\'s previous episodes HERE
\\n\\nShow Notes:
\\n\\nThanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
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