Podcasts Business Remarkable Results Radio Podcast Intentionally Lowering Tensions in Conversations [RR 893]

Intentionally Lowering Tensions in Conversations [RR 893]

Published: Oct. 17, 2023, 5:15 a.m.

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In our fast-paced world, tension is a common occurrence in various aspects of life, including work, relationships, and competition. Dan Taylor discusses the concept of the "Three P\'s" - purpose, process, and payoff - as a way to set clear expectations and lower tension. He also emphasizes the role of active listening, empathetic engagement, understanding others\' perspectives and the importance of nonverbal communication. Remember, the art of conversation is a journey, not a destination. Let\'s continue to learn and grow together.
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Dan Taylor, Senior Business Advisor,\\xa0Transformers Institute.\\xa0Dan\\u2019s previous episodes\\xa0HERE
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Show Notes

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  • Watch Full Video
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  • Intentionally Lowering Tensions in Conversations (00:00:54)\\xa0Dan Taylor discusses the importance of actively listening and empathetic engagement in conversations, and how to intentionally lower tensions.
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  • Difference between Conflict and Tension (00:02:45)\\xa0Dan Taylor explains the difference between conflict and tension, and how tension is a natural part of life that can be overcome by lessening it in conversations.
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  • The Importance of Active Listening (00:03:30) The importance of active listening in conversations and how it can lead to better understanding and empathy.
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  • The three P\'s: Purpose, Process, and Payoff (00:09:15) Dan Taylor explains the importance of clearly defining the purpose, process, and payoff of a conversation to lower tension and set expectations.
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  • Commonality (00:13:23) The power of finding common ground and shared experiences to lower tension and build rapport in conversations.
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  • One-on-One Conversations (00:14:52)\\xa0Dan emphasizes the significance of one-on-one conversations and the need to establish commonalities to reduce tension and foster smoother communication.
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  • The gift of one-on-one time (00:15:55)\\xa0The importance of active listening and engagement in one-on-one conversations to lower tension and build understanding.
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  • The power of clarifying questions (00:21:08)\\xa0The role of asking clarifying questions in actively listening and reducing tension, particularly in client interactions and diagnostic processes.
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  • Tension around money (00:24:19)\\xa0Discussion on the tension in relationships caused by financial issues and the importance of understanding needs vs. wants.
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  • Financial literacy and coaching (00:25:58)\\xa0The need for financial education and coaching in a financially illiterate country, and the responsibility of employers to teach employees about money management.
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  • Active listening and affirmations (00:29:28)\\xa0The power of active listening and using affirmations to lower tension in conversations and create a positive impact.
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  • Lowering tension in conversations (00:33:00)\\xa0Discussion on how to lower tension in conversations by avoiding certain behaviors and focusing on active listening and empathy.
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  • Discernment and thoughtful communication (00:33:49)\\xa0Exploration of discernment in communication, using the THINK acronym to evaluate if something is true, helpful, inspiring, needed, and kind.
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  • Neutral ground and location (00:36:23)\\xa0Importance of choosing neutral locations for conversations to create a more balanced and less tense atmosphere, with examples of how location can impact the conversation.
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  • The importance of being a safe place (00:43:34)\\xa0Dan Taylor talks about the importance of being a safe place for others to share their thoughts and concerns.
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