Podcasts Business Remarkable Results Radio Podcast 21 Tips: How to Gain an Edge Part 4 [THA 328]

21 Tips: How to Gain an Edge Part 4 [THA 328]

Published: May 18, 2023, 5:15 a.m.

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\\n\\nLearn how to improve your business and take it to the next level with these 21 tips and insights related to management, marketing, customer service, and personal growth. Our panel provides practical tips such as refreshing online photos, using referral programs, and creating a virtual tour of the shop. They also encourage humility, vulnerability, and continuous learning as essential tools for success in the automotive industry.\\n\\n
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Tom Ham,\\xa0Automotive Management Network. Tom\\u2019s previous episodes\\xa0HERE.

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Russell Crosby, Russ\\u2019s Wrench Auto Repair, Clinton, NJ. Russ\\u2019s previous episodes\\xa0HERE

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Jeff Grassman,\\xa0Carsmart Auto Service, Sumner, WA. Jeff\\u2019s previous episodes\\xa0HERE

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Show Notes:

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  • Watch Video Episode HERE
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  • Updating Shop Photos (00:03:05) Updating old shop photos online to present a better image to potential customers.
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  • Tracking Business Performance (00:03:53) Tracking business performance and using past successes to market the business to potential customers.
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  • Tracking Your Numbers (00:04:23) It is important to track key point indicators and manage them to ensure clear expectations.
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  • Empowering Your Team (00:06:03) The importance of empowering your team to make decisions and not wasting time on small decisions.
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  • Effective Onboarding (00:06:46) Tips for effective onboarding, including giving new employees a legal pad and pen to follow and learn from experienced employees.
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  • Customer Referral Programs (00:09:36) Customer referral programs and how they can improve business practices.
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  • Be the Dumbest Person in the Room (00:11:27) The benefits of being in a room with people who are smarter than you and how it can lead to personal and professional growth.
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  • Working Interviews (00:09:12) The benefits of working interviews and how they can help employers find the right fit for their business.
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  • Be Humble and Vulnerable (00:13:03) Being humble and vulnerable when attending conferences and seeking to learn from others.
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  • Using Clocks for Efficiency (00:15:16) Using digital clocks in the workplace to keep everyone conscious of time and improve efficiency.
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  • Train, Tolerate, or Terminate (00:16:25)
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  • Jeff\'s tip on holding employees accountable (00:16:45)\\xa0Jeff shares his method of holding employees accountable and how he avoids tolerating poor performance.
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  • Getting through tough situations (00:19:59) Tips learned from a former Navy SEAL on getting through tough situations and how it can be applied to business.
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  • Immediate Response (00:21:52) The importance of responding to customers\' inquiries immediately, regardless of the method of contact, to increase the chances of getting the job.
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  • Preferred Method of Communication (00:23:56) The importance of finding out...'