Legal & General's Digital product lead - Tariq Maonah on the importance of customer feedback in driving digital innovation
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During today's episode, we explore with Tariq Maonah, Digital product lead at Legal & General - how to build a customer-first digital business at scale by collecting direct customer feedback and building products and experiences focused on solving customers day to day challenges. \\xa0
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\\xa0We'll explore:\\xa0
- The role that customer feedback plays in driving the digital roadmap
- How Legal & General links their workforce as closely as possible with their customers\\xa0
- How datasets are created out of customer feedback
- The importance of getting data into the hands of as wide a group as possible\\xa0
- The importance of creating a unified customer experience across all their products\\xa0
To get in touch with future questions or to be interviewed for a future episode, email info@ratiofs.com or visit us at www.ratiofs.com
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