Episode 52: Solution Spotlight with Joe Lalli Transforming Business Processes with Digital-First Communications
Matt Swain is joined by Joe Lalli, Head of Solutions Analysis and Support within Broadridge Customer Communications, to discuss common themes behind the trajectory toward digital-first communications across the customer lifecycle and the resulting benefits: increased customer engagement with omni-channel touchpoints, enriched content through frictionless processes and improved control with enhanced business tools and self-service capabilities.