Episode 48: Driving Differentiation by Mastering the Customer Experience with Katie Liebel, Founder and Managing Principal of CustomStrat Advisory
Drawing upon her career advising Fortune 500 financial services companies on business strategy, transformation and customer experience optimization, Katie Liebel, Founder and Managing Principal of CustomStrat Advisory, discusses how anchoring strategy and transformation with the customer perspective can accelerate growth, foster adaptability and differentiate firms from the competition.