Episode 14: The DNA of CX and Communications with Hailey Wilson, senior customer experience communication specialists at biotech company Illumina
You may know people with the title of \u201cCustomer Experience Specialist\u201d and \u201cCustomer Communications Specialist\u201d, but what about \u201cCustomer Experience Communication Specialist\u201d? Hailey Wilson from Illumina embraces this title and shares how focusing on both disciplines creates great results for customers and companies.