Ask Annie: What if someone asks for a refund?
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So let\\u2019s say you\\u2019ve created a wonderful signature program, and people sign up. Fabulous!
Then someone asks for a refund.
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What should you do?
That\\u2019s the question I answer in this week\\u2019s episode.
I walk you through how to get through the initial moment, then to make a decision, create a solid refund policy moving forward, and finally to make moves that will help you have less refund requests and more happy participants.
Here\'s some of what I talk about:
- Working through your initial feelings, especially if you take the request personally
- Making a decision about whether or not to give a refund
- Some different approaches to designing your refund policy from now on
- Why you might or might NOT want to have a super-liberal refund policy
- A bunch of ways to get less refund requests and more happy participants
Show notes at http://rebeltherapist.me/podcast/176
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