Episode 20: Operations Overhaul
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Process. Operations. Two terms that sound so daunting \\u2014 so heavy \\u2014 so\\u2026 boring. But leaders know that successful operations have the power to transform a business and people\\u2019s lives \\u2014 customers, employees, and partners.
Mike Minutillo has been a leader in the auto body collision repair industry for more than 40 years. Now retired for 5 years, he had owned and operated Master Auto Body in southern Florida \\u2014 a multimillion, three-location autobody business. Master Auto Body was recognized as one of the most efficient, if not the most efficient, collision repair facilities in the entire country by many of his direct-repair program (DRP) partners.
He also happens to be my father-in-law.\\xa0
Mike and I talk in-depth about how implementing Toyota\\u2019s infamous Lean Six Sigma program completely transformed his business \\u2014 tripling his bottom line and improving the lives of those who worked for and with him forever.\\xa0
Listen. Reflect. And embrace your next ah-ha moment.\\xa0
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