How to Make the Most of Phone Calls with Prospective Clients w/Larry Goins
In the real estate investment game, phone calls are an important part of the job. How can we make the most of calls with clients, and how can we stay calm in the face of angry callers? How can we train our teams to be more effective over the phone?
On this episode, industry veteran, author and fellow podcaster, Larry Goins shares his advice on making the most of the time we spend on calls.\xa0
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3 Things We Learned\xa0
Solving problems is the key to effective communication
At some point, we\u2019re guaranteed to deal with an angry person over the phone. When this happens, take the opportunity to solve the caller\u2019s problem. Seldom will an angry call be purely based on our direct mail reaching their front door, so be sure to ask questions that reveal what the real issues are. Once we know the root of the problem, we can start finding solutions and maybe even get their business after all.\xa0\xa0
Find ways to stay entertained while making calls
If we\u2019re making calls regularly, we\u2019re bound to get bored at some point. To stay focused, we need to find things that keep us amused as we work. Grab a fidget spinner, or even keep a guitar on your lap. The important thing is, we find ways to enjoy the time and prevent ourselves from stopping the activity.\xa0
Record your interactions so you can better prepare\xa0
When training our teams, we need to help them write scripts and prepare themselves. However, we should also be taking it a step further by sharing recorded conversations we\u2019ve had with clients over the phone. This helps them prepare responses to commonly asked questions.
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Phone calls are a key component of real estate investing, so it\u2019s vital we make the most of them. It all comes down to listening to what the client really needs. Never be discouraged by an angry caller- even the angriest person can become a loyal client if we pay attention to them and help solve their problems. Stay focused and take stock of what works- calls are essential, so always be prepared.\xa0
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Guest Bio-\xa0
Larry Goins is a real estate investor and educator with over 30 years of experience in the industry. Larry has served as president of the Metrolina Real Estate Investors Association in Charlotte NC, a not-for-profit organization that has over 350 members and is the local chapter of the National Real Estate Investors Association.
Today, Larry is an active real estate investor and travels throughout the United States speaking and training audiences at conventions, expos, and real estate investment associations on his strategies for buying and selling houses. He has also written several books on real estate investing. In addition, Larry is the host of the BRAG Radio Network, alongside Kandas Broome. BRAG is all about investing in real estate to Be Rich And Generous. Larry is also the host of the Brain Pick a Pro Podcast.
Between speaking engagements and mentoring other investors, Larry oversees the daily operations of his investing business, Investors Rehab. The business wholesales properties, seller finances properties and holds properties for investment.
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To find out more about Larry, head to
https://larrygoins.com/\xa0\xa0
https://www.linkedin.com/in/larryhgoins/\xa0
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To listen to the Brain PIck a Pro Podcast, visit https://podcasts.apple.com/us/podcast/brain-pick-a-pro-podcast/id1432136627\xa0
And to listen to BRAG, head to https://larrygoins.com/category/brag-radio-show/\xa0
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To grab a copy of Larry\u2019s \u2018Investment Kit\u2019, call 877 LARRY GO
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