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Businesses ask me all the time, \\u201chow can we get our customers to trust us?\\u201d Trust is incredibly important. But when people ask me that, I already know something is wrong with their thinking. In this episode, I explain why, and identify what you really need to do to establish the kind of rock solid trust that leads to loyalty - which is THE quality you want in your customer base, in order to build a wildly profitable business and brand.