Ep. 249 Miriam Schulman: You need to make sure youre building customers and creating customer experience rather than just focusing on sales.

Published: Jan. 10, 2022, 8:45 a.m.

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Miriam Schulman is an artist, author and founder of The Inspiration Place and The Artists Incubator Coaching Program where she helps artists (from amateurs to professionals) develop their skills, tap into their creativity, and grow thriving art businesses. Her podcast, The Inspiration Place,\\xa0is on the top 1% of all podcasts globally and is listened to in over 40 countries.

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Miriam has been featured in Forbes and has been a guest on numerous podcasts. Her art has been featured in The New York Times, Art of Man, and Art Journaling magazine by Stampington, as well as seen on NBC\\u2019s \\u201cParenthood\\u201d and the Amazon series \\u201cHunters'' with Al Pacino.

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Her forthcoming book on how to \\u201cmake it\\u201d as an artist is scheduled to be published with HarperCollins Leadership in February 2023.

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Most passionate about

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  • I have been working on a book for Harper Collins. It's a traditionally published book.
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  • I've been writing a book called Artprenuer to help artists learn how to earn a sustainable living from their creativity.
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Miriam\\u2019s career and story

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  • I wanted to be an artist when I was young.
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  • When I left college, I figured, \\u201cWell, if I have to make money from what I'm doing, where can I make the most money?\\u201d So, I went to work on Wall Street instead.
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  • It took me a while, even after I had that awakening, to realize that, yes, I could turn my art, my painting, into a sustainable living. It was about 20 years ago that I started down this path, truly learning how to apply those marketing skills.
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  • It was about not just becoming good at my craft and becoming good at art, but also becoming good at being an entrepreneur.
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  • I got involved online. First, I was selling my artwork online. Then, in 2012, I started teaching online art classes.
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Best advice for entrepreneurs

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  • What I've taken from that time when I was on Wall Street and that I still use now, which I feel is critical in everything I do and for every business, is focusing on customer experience.
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  • I think of every touchpoint that happens along the customer experience and pay attention to that. You need to make sure you're building customers rather than just focusing on sales.
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The biggest, most critical failure with customers

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  • There are two that I'm going to offer. The first one is not building an email list from the very beginning.\\n\\n
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    • I had so many sales and I couldn't imagine a time when I wouldn't have that stream of customers coming to me, so I didn't build an email list.
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  • Another thing is something that a lot of us have to work on overtime, and that is understanding how to price your offerings with an abundance mindset, not a scarcity mindset.\\n\\n
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    • It\\u2019s about understanding that customers are not always looking for the cheapest price. There are many times when not only will customers be suspicious if the price is too low, but they also prefer to pay more money.
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Biggest success with customers

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  • I would love to tell you a story about one of my clients. I took her through this process.
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  • When my client Fay came to me in 2020, in the last year she had lost her job during the pandemic and was going through a divorce. She was a painter and had two children.
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  • She could turn her creativity into a full-time job. But the problem was that she was pricing her art at $50 per painting\\u2014and, in fact, sometimes less. We had to work together to build her mindset and teach her that it"