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There\'s a saying: \\u201cThe customer is always right.\\u201d But what about customers who are abusive, dishonest, and bullying? Are they always right? I think not. And you must protect yourself and your staff from these bullies.
In this week\'s episode,\\xa0I share 7 tips\\xa0for handling abusive or \\u201cproblem\\u201d customers.
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And Jesus came and said to them, \\u201cAll authority in heaven and on earth has been given to me. Go therefore and make disciples of all nations, baptizing them in[a] the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all that I have commanded you. And behold, I am with you always, to the end of the age.\\u201d Matthew 28:18-20
Sometimes customers are dishonest, abusive, and even psychopathic bullies. You need to protect yourself and your staff from these people. Here are 7 tips for dealing with abusive customers.
By the way, not all customer complaints are bullying or abusive. Most complaints are poorly communicated requests. When you make a mistake, admit it and correct it immediately.
As hard as it may be, don\'t let the crazy antics of a few troublemakers distort your perception of your customers, or yourself. If you get 99% positive feedback, and 1% irrational criticism, recognize that the problem is likely not on your end.
Here are some steps you can take to put this week\'s episode content to work for you:
Get the transcript for this show by clicking here.\\xa0Transcripts provided by SuccessTranscripts \\u2013 a great solution if you need your podcast, sermon, speech, or other audio transcribed.
Question: Have you ever had to deal with a \\u201ccrazy customer\\u201d? How did you handle it? (NO NAMES, PLEASE!)\\xa0Click here to leave your comments.
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