Identifying Shop Inefficiencies w/ Alex Bunkers
b"In this episode, Alex Bunkers, head of operations at Tekmetric, joins Ratchet+Wrench to take a deep into a whitepaper she wrote called, \\u201cQuantifying Inefficiencies in Your Shop,\\u201d which is aimed at \\u201chelping shops maintain a strong awareness of every aspect of the shop, from inventory management to proactively keeping up with KPIs.\\u201d We'll discuss: (0:53): An overview of the whitepaper (2:30): Analog shops and how they keep records (4:08): Benefits of using shop management software (5:39): A case study on Mike's Auto Repair (7:19): Should any shop not be on a digital platform in 2022 (8:08): The most important and most overlooked KPI (9:52): 3 Steps to promote shop growth (14:58): How to improve shop workflow (15:57): Tracing trends and proactive metrics (17:48): Long-game strategies for applying shop data (18:16): What shops lose by not tracking KPI."